Privacy Policies

WE TAKE CARE TO PROTECT YOUR PRIVACY

Who are we? Identification of the personal data controller and the personal data protection officer of ERD TRAVEL Ltd. “ERD TRAVEL Ltd.” is a commercial company registered in the Commercial Register at the Registry Agency with UIC 207622311, with registered office and management address. registered office and registered address. Г. 7, tel. +359 877 663 550; email: office@erdtravel.bg, and is the administrator of personal data in accordance with the provisions of the Personal Data Protection Act.

How to contact us? Address. BULGARIA, Kavarna, ul. Г. BENKOVSKY, 7, tel: +359 877 663 550, email: office@erdtravel.bg
“ERD TRAVEL Ltd respects your privacy.
The protection of your personal information throughout the entire data processing process, as well as the security of all business data, is an important issue for us. We process the personal data collected during your visit to our website confidentially and in accordance with the legal provisions at national and European level.
Data protection and information security are included in our corporate policy.

What is the Security Policy and Privacy Statement? This security policy is intended to provide you with comprehensive information in clear and accessible language about what is done with the personal data you provide to EDR TRAVEL Ltd (hereinafter referred to as “EDR TRAVEL”) including:
What personal data do we collect about you?
What is the purpose of their collection?
For how long do we keep the personal data provided?
Who do we share your personal data with?
How do we notify you of changes to our Security Policy?
What types of cookies do we use to make your experience on our website better?
What are your rights regarding the personal data provided?
With this Security Policy, ERD TRAVEL declares that it applies all the technical and organizational measures for the protection of the personal data of individuals that are prescribed by law or other regulatory act at national and European level.

What is personal data? Any information and data that can identify an individual, directly or indirectly.
For example, indirect identification is your mobile phone number. Direct identification is achieved when you provide a unique identifier such as an SSN, LNN, customer code/number, etc.

What personal data does ERD TRAVEL collect about you? In order to provide you with effective access to our products/services, ERD TRAVEL collects the following information about you:
First name, last name, phone, email, organization when filling out the contact form found on our web page www.erdtravel.bg;
Technical data that is automatically sent to us when you use our web page – IP address, GPS coordinates, information about the device from which you visit the web page;
Cookies – to identify your browser or device.

On what basis does ERD TRAVEL process your personal data? The processing of personal data includes the collection, storage, destruction, transmission, rectification, updating, erasure, disposal and all other actions that are carried out with your personal data.
ERD TRAVEL collects your personal data in order to fulfill its contractual obligations under service contracts concluded with you – on a contractual basis.
ERD TRAVEL also collects personal data after obtaining your explicit, clear, free and unambiguous consent for the purposes of processing. For example, for marketing purposes and to receive promotional newsletters.
Consent to the processing of your personal data is provided when you visit our office or visit and/or register on our website.
The consent you provide can always be withdrawn by visiting one of our offices, as well as through your profile on our web page.
ERD TRAVEL also processes personal data in compliance with legal obligations and if necessary to protect the life and health of the data subject.
ERD TRAVEL may also process personal data where it has a legal (legitimate) interest, except where such interests are overridden by the interests of the data subject.

For what purposes do we collect your personal data? The personal data we receive from you will be used to enable us to fulfil our obligations to you and to help enforce your rights, including but not limited to:
To provide you with the services/products offered by ERD TRAVEL;
In order to provide you with access to our website, we display content that is relevant, personalised and limited to the criteria you have set;
To answer your queries, opinions and recommendations;
To send you information related to our special campaigns and new products and services.
In addition to the above, we have a legitimate interest in collecting your personal data because without it we cannot provide you with the service/product you are interested in.

How do we process your personal data? In order to provide products and services, ERD TRAVEL processes (collects) the personal data you provide regarding your physical, economic, social and family identity in the following ways:
– by filling in the booking forms for tourist services – hotel accommodation, air and bus tickets, insurance, visa services, applications, forms and declarations, which are provided to you by EDD TRAVEL employees. Forms are provided and completed at our Offices in the event you request services;
when updating data at your request and completing an update form on paper or electronically;
– by processing information about your visits to the web portals of ERD TRAVEL;
– by processing information about IP addresses, cookies, operating system and browser type.

How long do we store and process your data before we destroy it? Depending on the basis on which your personal data is processed, the storage period of the personal data varies.
Your personal data will be retained by us for a period of 6 years from the termination of our contractual basis if we process the personal data for the performance of contractual obligations to you. After the expiry of this period and in the event that there is no legal basis for the continued storage of your personal data, your information will be destroyed. Records about you are permanently deleted from our system and paper files containing your personal data are destroyed.

To whom can we pass the personal data you provide? ERD TRAVEL undertakes not to disclose your personal data to third parties without your explicit consent, except where necessary for the performance of contractual obligations to you.
For the performance of obligations under contractual and/or pre-contractual relations with you, it is possible that ERD TRAVEL will disclose your personal data to the following persons:
– Companies providing courier services;
– The company that provides hosting services related to this web page.
ERD TRAVEL has the right to disclose and transfer your personal data to companies located outside the territory of the Republic of Bulgaria, as long as there is a legitimate interest related to the processing of your personal data for internal administrative purposes. This and any other transmission is carried out in strict compliance with the confidentiality and security of your personal data.

Are there other instances where we can share your personal data? Your personal data is also provided to third parties in the following cases:
– At the request of the natural person who provided the data, the subject of the protection of personal data;
– At the request of competent authorities in accordance with the legislation in force in the Republic of Bulgaria and the European Union.
In all of the above cases, the persons to whom we provide your personal data have declared that they provide an adequate level of protection for your personal data, including foreign companies located within the EU and EEA. With regard to companies located outside the EU and EEA, on a case-by-case basis, the company concerned shall ensure that it provides an adequate level of protection of personal data in compliance with the requirements of European law.